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After several years of working in the industry, Bob Delhome decided to establish his own company in 1997. With only $300 of startup capital, Bob had the drive and energy that characterize successful entrepreneurs to establish Charter Environmental as a hazardous waste management company.
Through exemplary, non-traditional customer service, Charter rapidly built a strong customer base during the early years of operations. Capitalizing on this success and the vast contracting experience among the company's
principals, Bob and his team have expanded Charter's services into environmental, civil, demolition and marine construction.
Today, Charter has grown to be a full-service, self-performing civil and environmental contractor with headquarters located in Wilmington, MA. Our growth has been steady and measured, always ensuring we have the necessary
in-house systems, infrastructure, and resources to support the expansion of our services. Our commitment to quality service is validated by the continued expansion of our customer base. In addition, we have achieved a 95%
repeat business rate, a testimony to our ability to develop solid business-to-business relationships, and a track record of continuously delivering quality results.
The Charter Difference: Reliable, Efficient, Responsive, Experienced
The Charter Advantage
Charter delivers hands on experience that only a self-performing contractor can provide. We have the know-how to maximize productivity yet maintain safety, interpret regulations to reduce environmental liabilities, and provide
field engineering to enhance performance. All of this experience translates to one key advantage — the ability to deliver value-focused solutions that positively impact our customers' bottom line.
Our Value Proposition
At Charter, if we're not adding value to a project, we're not doing our job. Everything we do is focused on providing value to our customers and improving their bottom line by delivering integrated, results-oriented solutions. Through up-front planning and decision-making, Charter delivers innovative solutions that save our clients time and money. We're not interested in executing just another project. We're focused on adding value to exceed customer expectations and building long-term relationships based on mutual trust.
The Charter Difference
Charter's ability to cost effectively and quickly respond with innovative solutions to customer requirements is the major difference in our approach and the key to our success. Our project delivery system allows us to monitor performance and progress against established baselines, and provides information on a real-time basis to support expedited decision-making. These capabilities ensure we can proactively respond to new/changing requirements and complete projects with high quality results in a safe manner.
The Charter Approach
Charter's approach is focused on maximizing project efficiencies and exceeding customer expectations. We plan and set up our projects working closely with our customers to consider key risks, stakeholder objectives, alternative approaches, and safety hazards to ensure effective project delivery. To maximize performance in the field, we leverage experienced staff, proven systems and tools, and streamlined access to company-owned equipment.
The Charter Commitment
Charter is committed to exceeding customer expectations by delivering reliable, high quality services focused on achieving results. We provide personal attention throughout all phases of the project to ensure proactive management and effective problem resolution. Our promise to our clients is straightforward... we make commitments and live up to them.
ChartTracksm
ChartTracksm is a project delivery system designed to deliver consistent results that exceed project requirements and customer expectations. Developed internally, ChartTracksm ensures optimal control of costs, schedule,
staffing and subcontractors, as well as deliverables, for all client projects.
ChartTracksm is made up of six distinct steps, that form the foundation as the company's project delivery system. These steps, as shown below, ensure technical, performance, and cost/scheduling excellence:
- Project Evaluation
- Cost Estimating
- Resource Allocation
- Performance Tracking
- Project Closeout
- Performance Evaluation
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